Name of Prepaid Payment Instrument: EMPL (hereinafter referred to as “in-app currency”)
Issuer: nanameue, Inc.
Shiroyama Trust Tower 20F, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6020, Japan
Maximum Amount Available: There is no maximum limit. However, a purchase limit may be applied depending on the user’s age and location. For users residing in Japan who are under 18 years of age, the purchase limit is 20,000 EMPL per month.
Validity Period: No expiration date.
However, in accordance with the Terms of Service, all unused in-app currency will expire if the user’s account is deleted or otherwise terminated.
Contact Information: For inquiries, please contact us at: yay-support@nanameue.jp
Usage Location: The in-app currency can be used within the “Yay!” service provided by nanameue, Inc.
Precautions for Use
There are three types of “EMPL” available for use within the app:
-
Purchased EMPL: Acquired through payment in Japanese yen and classified as a “Prepaid Payment Instrument” under the Payment Services Act.
-
Campaign EMPL: Distributed free of charge through promotional campaigns and subject to an expiration date.
- Rewarded EMPL: Granted based on in-app activities such as receiving gifts or participating in games; these also have expiration dates.
The information on this page pertains specifically to Purchased EMPL, which constitutes a Prepaid Payment Instrument under the Payment Services Act.
Please note that any content purchased using Purchased EMPL within the service is deemed to have been provided upon acquisition and does not constitute a Prepaid Payment Instrument under the Act. Except where required by law, Purchased EMPL is non-refundable, non-exchangeable, and cannot be converted into cash after the purchase is confirmed. For further details, please refer to the Terms of Service.
How to Check Unused Balance
・In the App
Open the “Profile” page and tap the bag icon in the upper right corner of the screen to navigate to the “Bag” page. The remaining balance of the prepaid payment instrument EMPL can be found in the “EMPL” section of that page.
・In the Browser
Visit Yay! through a web browser and log in to your account. Click your profile picture in the upper right corner to open the menu, then select “EMPL.” The total amount of EMPL will be displayed on the page you are redirected to.
Policy on Compensation for Losses from Unauthorized Transactions
We are not liable for any loss incurred by the holder of a prepaid payment instrument due to unauthorized transactions (i.e., use of the instrument by a third party without proper authority and against the will of the holder), unless otherwise stipulated by the Terms of Service or applicable law. Reports or inquiries about unauthorized transactions should be directed to the contact point listed above.
Disclosure Policy for Unauthorized Transactions
As a general rule, we do not disclose individual cases of unauthorized transactions. However, if we determine that a certain unauthorized transaction is likely to significantly affect other users, we may disclose information about the incident on our official website or through other channels.
Terms of Use
For additional details on the use of in-app currency, please refer to EMPL.