When internal error shows up during call and it forces to end your call, you can refer the details about errors are listed below. Please reach out if you encounter an error that is not listed here.
| Error code | Explanations | Solution |
| 1009 |
Ended the call because the app could not play audio. Can you confirm other apps are not occupying the audio access, and try again. |
1. terminate other apps that use audio |
| 1359 | Ended the call because the app could not play use video/camera. Can you confirm other apps are not occupying the audio access, and try again. |
1. terminate other apps that use video |
| 1012 |
Error occurred while starting the video. Please check if video/camera is available. |
Same as above |
| 110 | Failed to join due to internal error. | Re-join call again |
| 109 | Failed to join due to internal error. | Re-join call again |
| 18 | Failed to join due to internal error. | Re-join call again |
| 17 | Failed to join due to internal error. | Re-join call again |
| 9 | Ended the call because of an internal error. | Please make sure that the microphone and camera are allowed in your device's application settings, and try to join the call again. |
If you have any error code not found here, please refer the other help page.