Yay! offers various account saving methods.
If you have saved your account using an email address and password but have forgotten your password, this article will help you through the steps to reset it.
■How to Reset Your Password (For Both iOS and Android)
・If You Are Already Logged In:
- Tap the settings icon of your profile page.
- Tap your account name.
- Tap [Account Information].
- Tap [Login Information].
- Tap Password.
- Tap “Forgot Password?” at the bottom of the screen.
- A verification code will be sent to the email address registered in your account.
- Check your email inbox and enter the verification code.
※Note: If you don’t receive the email, check your spam/junk folder or all mail folders. - Once the verification code is approved, you can reset your password.
Follow these steps to successfully create a new password!
・If You Are Logged Out:
- On the initial screen, tap “Log In”.
- Enter the email address you used to save your account.
- Tap “Forgot Password? Tap here”.
- A verification code will be sent to the email address registered in your account.
- Check your email inbox and enter the verification code.
※Note: If you don’t receive the email, check your spam/junk folder or all mail folders. - Once the verification code is approved, you can reset your password.
Follow these steps to regain access to your account!
We regret to inform you that our support is limited in the following cases:
- If you have forgotten your registered email address.
- If the email address registered in your account is no longer accessible.
If you fall under either of the above situations and are unable to login due to forgetting both your email address and password, we encourage you to contact us. However, please note that the user is responsible for managing his/her account information. We cannot guarantee login support in such cases.
To ensure smooth access to your account, please manage your account details carefully.